Common queries answered
Frequently asked Questions
Delivery times depend on the product and your order requirements. Please see our Delivery & Returns information. For printed cards, contact ACB with your quantity, artwork status and required date so we can confirm the schedule for your order.
Please read our Delivery & Returns information and Terms & Conditions for the current policy. If you need help with an order, contact ACB with your order number and details of the item.
Contact ACB as soon as possible with your order number and the correct delivery address. We will check the order status and confirm whether an address change is still possible before dispatch.
Sign in to My account to review your orders. If you need a delivery update or cannot find the information you need, contact ACB with your order number.
Use the contact form below or email sales@acb-ltd.com. Include your order number or product reference, where available, and tell us what help you need. For printer supplies, please include the printer model and ribbon reference.
Contact ACB promptly with your order number and the correct address. We will check whether the order has been dispatched and advise what can be done. An address change cannot be assumed until it has been confirmed.
If delivery to your destination is not shown at checkout, contact ACB with the country, postcode and products required before placing the order. We can confirm the available delivery arrangements and charges for your enquiry.
If you need to confirm how an order will be packed or dispatched, contact ACB with the order number and products. The team can advise on the arrangements for your order.