Customer Help

Our happiness team is always here to assist.

We’re Here to Help

At Advanced Card Bureau Ltd (ACB), customer satisfaction is our top priority. Whether you’re ordering photo ID cards, plastic membership cards, or ID accessories, our friendly team is here to make the process simple and stress-free.

With over 20 years of experience in ID card printing and supply, we understand that questions can arise before, during, or after your order — and we’re always happy to help.

How to Contact Us

You can reach our customer support team in the following ways:

Our office hours are Monday to Friday, 9:00am – 5:00pm (UK time).
We aim to respond to all enquiries within one working day.

Common Questions

Q: How do I place an order?
Choose the relevant product or printing service, then follow its ordering and artwork-approval steps. Contact ACB if you need help before ordering. For regular card programmes, ask about an organisational online ordering portal. Setup, access and available features are agreed with ACB.

Q: Can I see a proof before printing?
Review both sides and approve each card in the online designer before ordering. For other custom printing, agree the proof process with ACB. Check names, photographs, numbers and artwork carefully before approval.

Q: What payment methods do you accept?
We accept major credit and debit cards, PayPal, and approved company purchase orders. Payments are processed securely through our trusted providers.

Q: How long will my order take to arrive?
Delivery times vary depending on quantity and card type. Production and dispatch depend on stock, quantity and artwork approval. Confirm the schedule for your order with ACB. Delivery options are confirmed at checkout or on your quotation. Courier transit starts after dispatch.

Q: Can I return my order?
Personalised items such as printed ID cards cannot be returned unless faulty. However, accessories and non-customised items can be returned within 14 days — see our Delivery & Returns page for full details.

Order Tracking

Once your order has been dispatched, you’ll receive an email with tracking information (where available). For help tracking your parcel or updating delivery details, please contact us and we’ll be happy to assist.

Customer Account Support

If you have an ACB online account, you can:

  • Review previous order details for reorder enquiries

  • View previous orders and invoices

  • Manage delivery addresses and contact details

  • Save designs through the online ID card designer when signed in

If you experience any login issues, please email sales@acb-ltd.com for support.

Our Promise

We value every customer — from small businesses and schools to large organisations and charities. Our goal is to provide reliable, high-quality ID card printing and customer support you can depend on.

With Advanced Card Bureau Ltd, you’re never just another order — you’re a valued partner.