Delivery & Returns

RETURNS, REFUNDS AND EXCHANGES POLICY

How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase.

1. Please email sales@acb-ltd.com to request a refund and we will assign you a tracking #.
2. Mail your returned item to:
   Advanced Card Bureau Ltd Returns Department Unit 4, Middle Coombe Farm, Roundham, Crewkerne, TA18 8RR
3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions

Some items cannot be returned if they are opened. These include printer ribbons, software, and printer cleaning kits.

Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Restocking Fee

All items are subject to a 25% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

Exchanges

If your item is in like new condition, you may exchange your item for a different colour. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.

Shipping Policy

Turnaround

All orders are shipped within 48 hours Monday – Friday 8.30am – 5pm.

Carriers
We use the following carriers to deliver our orders:
APC Overnight
Royal Mail

Order Tracking

If a tracking number is provided by the shipping carrier, we will update your order with the tracking information. Please note that orders using Free Delivery (2nd Class Royal Mail) will not have tracking numbers but will be required to have a signature for delivery.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Please read these terms and conditions (“terms and conditions”, “terms”) carefully before using [website] website (“website”, “service”) operated byACB.

Conditions of use
By using this website, you certify that you have read and reviewed this Agreement and that you agree to comply with its terms. If you do not want to be bound by the terms of this Agreement, you are advised to leave the website accordingly. [name] only grants use and access of this website, its products, and its services to those who have accepted its terms.

Privacy policy
Before you continue using our website, we advise you to read our privacy policy [link to privacy policy] regarding our user data collection. It will help you better understand our practices.

Age restriction
You must be at least 18 (eighteen) years of age before you can use this website. By using this website, you warrant that you are at least 18 years of age and you may legally adhere to this Agreement. [name] assumes no responsibility for liabilities related to age misrepresentation.

Intellectual property
You agree that all materials, products, and services provided on this website are the property of [name], its affiliates, directors, officers, employees, agents, suppliers, or licensors including all copyrights, trade secrets, trademarks, patents, and other intellectual property. You also agree that you will not reproduce or redistribute the [name]’s intellectual property in any way, including electronic, digital, or new trademark registrations.

You grant [name] a royalty-free and non-exclusive license to display, use, copy, transmit, and broadcast the content you upload and publish. For issues regarding intellectual property claims, you should contact the company in order to come to an agreement.

Disputes
Any dispute related in any way to your visit to this website or to products you purchase from us shall be arbitrated by state or federal court [location] and you consent to exclusive jurisdiction and venue of such courts.

Indemnification
You agree to indemnify [name] and its affiliates and hold [name] harmless against legal claims and demands that may arise from your use or misuse of our services. We reserve the right to select our own legal counsel.

Limitation on liability
We are not liable for any damages that may occur to you as a result of your misuse of our website.
We reserves the right to edit, modify, and change this Agreement at any time. We shall let our users know of these changes through electronic mail. This Agreement is an understanding between and the user, and this supersedes and replaces all prior agreements regarding the use of this website

PRIVACY POLICY

Personal Data

•  In this Section 2 we have set out: (a) the general categories of personal data that we may process; (b) in the case of personal data that we did not obtain directly from you, the source and specific categories of that data; (c) the purposes for which we may process personal data; and (d) the legal bases of the processing.
• We may process data about your use of our website and services (“usage data”). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is consent or our legitimate interests, namely monitoring and improving our website and services.
• We may process your personal data that are provided in the course of the use of our services (“service data”). The service data may include your name, postal address, contact email and telephone numbers. The source of the service data is you explicit consent in availing our products and services. The service data may be processed for providing our services including product guarantees. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
• We may process information contained in any enquiry you submit to us regarding goods and/or services (“enquiry data”). The enquiry data may be processed for the purposes of offering, marketing and selling relevant goods and/or services to you. The legal basis for this processing is consent.
• We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (“notification data”). The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
• We may process information contained in or relating to any communication that you send to us (“correspondence data”). The correspondence data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with users.
• We may process any of your personal data identified in this policy where necessary. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.
• In addition to the specific purposes for which we may process your personal data set out in this Section 2, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
• Please do not supply any other person’s personal data to us, unless we prompt you to do so.