At Advanced Card Bureau Ltd (ACB), we make professional card printing easy, reliable, and affordable. With over 20 years of experience, we supply a complete range of photo ID cards, membership cards, loyalty cards, key tags, RFID cards, large format cards, and eco-friendly plastic cards.
We also provide card printers, printer ribbons, and accessories such as lanyards, badge reels, and visitor pass holders, giving you everything you need in one place.
If you have a question about our products or services, you’ll find answers below. For further help, contact our friendly UK-based team at sales@acb-ltd.com.
Ordering & Design
Q: How do I place an order?
You can order directly through our website or by contacting our sales team. Once your design is approved, we’ll handle the printing, packaging, and delivery.
Q: Can I upload my own artwork or logo?
Yes — simply upload your design in JPG, PNG, or PDF format. We’ll ensure it fits your chosen card size, including CR80 (86 x 54mm), large format, or key tag layouts.
Q: Do you offer a design service?
Yes — our experienced design team can create professional layouts for staff ID cards, membership cards, loyalty cards, or bespoke printed products that reflect your brand identity.
Q: Can I reorder my cards in the future?
Absolutely. Once approved, your design is saved securely in our system, allowing you to reorder easily through our online customer portal.
Printing & Card Options
Q: What types of cards do you offer?
We supply a wide variety of printed and blank cards, including:
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Photo ID cards for staff and visitors
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Membership and loyalty cards for clubs, gyms, and retailers
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Gift cards for promotions and retail use
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Key tags and combo cards for practical branding solutions
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Large format cards for events and exhibitions
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RFID cards, contactless cards, and key fobs for access control
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Eco-friendly cards made from recyclable, biodegradable, or sustainable materials
Q: Tell me more about your eco-friendly card range.
We’re proud to offer a full selection of eco-friendly cards designed to reduce environmental impact without compromising quality. Options include:
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Biodegradable PVC cards that naturally break down over time
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Recycled plastic cards made from post-industrial and post-consumer waste
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Paperboard and wood-based cards for sustainable alternatives to traditional plastic
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Compostable cards suitable for short-term or event use
All eco cards can be printed to the same professional standard as our plastic cards — full-colour, single or double-sided, and completely customisable.
Q: Do you print single-sided and double-sided cards?
Yes — both options are available depending on your design and requirements.
Q: Do you supply blank cards and printers?
Yes — we stock blank plastic and eco cards, card printers, ribbons, and cleaning kits compatible with major brands like Evolis, Magicard, Zebra, and Fargo.
Delivery & Returns
Q: How are orders delivered?
We use Royal Mail and Parcelforce for fast, reliable, and tracked UK deliveries.
Q: How long does delivery take?
Most printed card orders are dispatched within 3–5 working days after artwork approval. Stock items such as lanyards or accessories are usually sent within 1–2 days.
Q: Do you offer next-day delivery?
Yes — Parcelforce Express next-day delivery is available on request for urgent orders.
Q: Can I return my order?
Personalised cards can’t be returned unless faulty. However, non-personalised products (like accessories and holders) can be returned within 14 days — see our Delivery & Returns page for full details.
Payment & Accounts
Q: What payment methods do you accept?
We accept credit and debit cards, PayPal, and approved company purchase orders.
Q: Do I need an account to order?
No — but creating an account lets you save designs, view past orders, and reorder quickly.
Q: Will I receive an invoice or VAT receipt?
Yes — invoices are automatically generated upon order completion.
Sustainability & Environment
Q: How do you support sustainability?
At ACB, we’re committed to reducing our environmental impact. Alongside our eco card range, we also use recyclable packaging and work with suppliers who share our sustainability goals.
Q: Are your accessories eco-friendly?
Yes — we offer recycled PET lanyards, biodegradable badge holders, and recyclable vinyl pass holders.
Q: Can I recycle my old cards and holders?
Yes — many of our products can be recycled. Visit Recycle Now for recycling guidance in your area.
Technical & Product Support
Q: Can you help me set up my card printer?
Yes — we offer setup support and can provide printer guides for Evolis, Magicard, Zebra, and Fargo systems.
Q: Do you sell printer ribbons and cleaning kits?
Yes — we stock a full range of printer ribbons, cleaning cards, and maintenance supplies to keep your printer running smoothly.
Q: What file format should I use for artwork?
We recommend high-resolution PDF or PNG files with a 2mm bleed for professional, edge-to-edge printing.
Contact & Support
If you need further assistance, our UK-based customer service team is here to help.
Email: sales@acb-ltd.com
Website: www.acb-ltd.com
Opening Hours: Monday to Friday, 9:00am – 5:00pm (UK time)
We aim to respond to all enquiries within one working day.
Our Promise
At Advanced Card Bureau Ltd, we’re more than just a plastic card supplier — we’re your trusted partner for secure, sustainable, and professional identification. With over two decades of expertise, we combine quality, reliability, and personal service to help your organisation look its best.
