Customer Help
Our happiness team is always here to assist.
We’re Here to Help
At Advanced Card Bureau Ltd (ACB), customer satisfaction is our top priority. Whether you’re ordering photo ID cards, plastic membership cards, or ID accessories, our friendly team is here to make the process simple and stress-free.
With over 20 years of experience in ID card printing and supply, we understand that questions can arise before, during, or after your order — and we’re always happy to help.
How to Contact Us
You can reach our customer support team in the following ways:
Email: sales@acb-ltd.com
Phone: [Insert your business phone number]
Website: www.acb-ltd.com
Our office hours are Monday to Friday, 9:00am – 5:00pm (UK time).
We aim to respond to all enquiries within one working day.
Common Questions
Q: How do I place an order?
You can order directly through our website or via email once your card design has been approved. Returning customers can use our secure online ordering portal to reorder existing designs quickly.
Q: Can I see a proof before printing?
Yes — we always send a digital proof for approval before printing any personalised or photo ID cards. This ensures complete accuracy before production.
Q: What payment methods do you accept?
We accept major credit and debit cards, PayPal, and approved company purchase orders. Payments are processed securely through our trusted providers.
Q: How long will my order take to arrive?
Delivery times vary depending on quantity and card type. Standard orders are typically dispatched within 3–5 working days, while urgent jobs can often be prioritised. We use Royal Mail and Parcelforce for reliable UK delivery.
Q: Can I return my order?
Personalised items such as printed ID cards cannot be returned unless faulty. However, accessories and non-customised items can be returned within 14 days — see our Delivery & Returns page for full details.
Order Tracking
Once your order has been dispatched, you’ll receive an email with tracking information (where available). For help tracking your parcel or updating delivery details, please contact us and we’ll be happy to assist.
Customer Account Support
If you have an ACB online account, you can:
Reorder existing card designs
View previous orders and invoices
Manage delivery addresses and contact details
Save and review proofs before printing
If you experience any login issues, please email sales@acb-ltd.com for support.
Our Promise
We value every customer — from small businesses and schools to large organisations and charities. Our goal is to provide reliable, high-quality ID card printing and customer support you can depend on.
With Advanced Card Bureau Ltd, you’re never just another order — you’re a valued partner.
