Introduction
At Advanced Card Bureau Ltd (ACB), we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, place an order, or use our services. We are committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using our website or providing your personal details, you consent to the practices described in this policy.
Who We Are
Advanced Card Bureau Ltd (ACB)
Website: www.acb-ltd.com
Email: sales@acb-ltd.com
Registered in the United Kingdom
Information We Collect
We may collect and store the following types of information:
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Personal details: name, company name, job title, email address, phone number, and postal address
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Order details: card artwork, design files, order history, and delivery preferences
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Payment information: processed securely through our payment provider (we do not store full card details)
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Account information: login credentials and order management details for our customer portal
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Website usage data: collected via cookies and analytics tools to improve our website performance and user experience
How We Use Your Information
We use your information to:
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Process and fulfil your orders for ID card printing and accessories
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Provide order updates, invoices, and customer support
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Manage your online account and saved card designs
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Send important notifications related to your purchases or service updates
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Improve our products, services, and website functionality
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Comply with legal and financial obligations
We will never sell or rent your personal information to third parties.
Sharing Your Information
We may share limited information with trusted third parties who help us operate our business, such as:
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Delivery providers: Royal Mail, Parcelforce, or other couriers for order dispatch
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Payment processors: to handle secure online transactions
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IT and web service providers: who maintain our website and systems
All third parties are required to comply with strict data protection standards and may only process your information for the specific purpose of providing their service to us.
Data Security
We implement strong security measures to protect your information against unauthorised access, alteration, or disclosure. All online transactions are encrypted using SSL (Secure Socket Layer) technology, and data is stored securely within the UK or the EEA.
Cookies
Our website uses cookies to enhance your browsing experience, track website performance, and remember preferences. You can manage or disable cookies through your browser settings, though this may affect some website functionality.
For more details, please see our Cookie Policy.
Your Rights
Under the UK GDPR, you have the right to:
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Access the personal data we hold about you
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Request correction of inaccurate or incomplete information
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Request deletion of your data where applicable
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Object to or restrict certain data processing activities
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Withdraw consent at any time (where consent is the legal basis for processing)
To exercise any of these rights, please contact us at sales@acb-ltd.com.
Data Retention
We retain customer data only for as long as necessary to provide our services, comply with legal requirements, and resolve disputes. Once data is no longer required, it will be securely deleted or anonymised.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect legal or operational changes. The latest version will always be available on our website, with the effective date clearly stated.
Last updated: October 2025
Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
Email: sales@acb-ltd.com
Website: www.acb-ltd.com
